Frequently Asked Questions

Everything you need to know about your Hinomi experience.

How long does shipping take for Hinomi products?

Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location, and you will receive a tracking number via email once your order departs our warehouse.

What is Hinomi's return policy?

We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a refund, provided the item is in its original condition and packaging.

Do Hinomi products come with a warranty?

Yes, all our ergonomic furniture includes a comprehensive warranty ranging from 5 to 12 years, covering structural defects and mechanical components to ensure long-term peace of mind.

Are your chairs easy to assemble?

Absolutely. Every Hinomi chair comes with a detailed instruction manual and all necessary tools. Most customers find they can complete the assembly process in under 20 minutes.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options such as Klarna and Affirm for interest-free installments.

How do I care for and maintain my Hinomi furniture?

We recommend dusting your furniture regularly with a soft, dry cloth. For mesh or fabric components, use a vacuum with a soft brush attachment. Avoid using harsh chemical cleaners to preserve the integrity of the materials.